Map the work
Identify the people, systems, handoffs and decisions in the workflow.
Implementation
Choose a workflow your team can describe and measure. Build from its real constraints.
Identify the people, systems, handoffs and decisions in the workflow.
Agree on the current process, measures and acceptance criteria.
Confirm access, data ownership, module scope and approval rules.
Check the data, exceptions and human handoffs in the agreed workflow.
Compare the evidence with the baseline and decide what should come next.
Start with the work